T4070-1450: Troubleshooting "Page cannot be displayed" message...

T4070-1500: How to check the firmware version...

T4070-1510: How to upgrade the firmware....

T4076-1050: System Information is missing HDD status...

T4076-1110: Errors when copying files using Mac OS X...

T4076-1200: Unable to access device using Windows 98....

T4076-1220: Folders randomly disappear or rename themselves...

T4133-1015: Troubleshooting NFS mounts under Linux/Unix...

T4303-1330: Hard drive capacity reports less than what drive label is....

• Why can I not see the NAS in Network Neighborhood?
Make sure that you have assigned the appliance/NAS to the same workgroup name as the computers that will access the shares. You can always search for the appliance/NAS (using either the unit name or IP address) in the network neighborhood. After you’ve found the unit, map it to a shortcut on your desktop. This will make future access quicker.

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• I can see the NAS in my workgroup, but can not access it.
This is probably due to the windows user login name being different than the user name in the appliance. This must match for WinME/98/SE as they do not have a network username/password prompt.
• How do I get my Linux/Unix machine to see the NAS?
Make sure to enable NFS under the advance NAS menu. Add a NFS mapping rule under that. Enter the Remote UID -- usually 0 for the root user. Enter the remote IP as your server IP with ' / 24 '. The /24 is the net mask (same as 255.255.255.0). Then you can use the Linux mount command to mount the unit on the server. The security rules are the same as your mapping user in our unit.
• How many users can access the NAS at once?
There is no hard coded limit for concurrent users. Your limit will be performance. Again, this device is meant for small offices/workgroups up to about 20 people depending on your performance requirements.
• How many shares can I add to the NAS?
You can a total of 50 shared folders to the NAS. You can have any number of subfolders in these shares.
• How many users can I add to the NAS?
You can add a maximum of 255 users to the NAS.
• How do I access the NAS on a domain?
Set the workgroup name as the domain name. When creating users, do not assign passwords. Currently we do not support domain login and therefore cannot verify passwords in a domain.
• How do I FTP to the NAS from outside of my network?
To FTP into your NAS from outside of your network, you must first have a static IP from your internet service provider. You must also have a router that has a Virtual Server setting to route the FTP command to the IP address of the NAS.
• Where do I find the serial number to my NAS?
On the back of the unit you will find a white label. The serial number is labeled as "S/N:" and is a 12 digit alpha-numeric string.
• Does the NAS require any third party software to be loaded on the clients?
No. The NAS is software independent and does not require any special software. The NAS uses standard TCP/IP protocols to communicate.
• What is the tested speed of the NAS?
The NAS has been tested at an average of 18Mbps. While the NAS is rated for a 10/100Mb LAN, the NAS does not have the computing power of a computer to transfer at higher speeds. This is typical for SOHO NAS units. Enterprise level NAS units typically average at about 25Mbps.
• Can I use my NAS as my primary backup?
Though you can use the NAS as your primary backup, this is not recommended. The only "secure" backup is on media, such as tape discs. Backing up to a media such as tape drives, recordable cd/dvd discs, zip drives, etc are the only sure way to ensure you have a solid backup. This is because the electronic components in the NAS are much like a computer and are subjective to the same problems as computers. TRITTON will not be responsible for any lost data on the TRITTON.
• Will pressing the reset button the back of the unit cause data loss?
The reset button on the back of the unit is used to reset the user interface password back to "admin" and the internal IP address to its default, "192.168.1.252." The reset button will not effect the rest of the settings.
• How long is the warranty on my NAS?
The warrant on the unit is one year from purchase date. You must register with TRITTON to receive warranty repair. For more warranty information, please see our customer service section.
• Does the NAS come with any defrag utilities?
The NAS is automatically configured to defrag the drive every ten days. Currently this cannot be changed by the user.
• Why should I update my firmware to the newest release?
It is important to keep your firmware updated to solve many of the issues you may be having. We will release bug fixes, new features, improvements, and some times critical flaws. Also, the first step the technical support personnel will have you do is make sure you have the latest firmware.
• Are there any file size limitations?
Yes. The NAS has a file size limitation of 2GB. Some backup programs will allow you to break the file size less than 2GB in order to work around this.
• What happened to the UPnP feature?
The UPnP Feature was removed and replaced by the NAS Finder Utility. The Finder Utility serves the same purpose and removing it allows for future improvements to the NAS.

• Check your light status first. You should have green lights on the LAN port, a flashing blue HB light, and the HD light should only blink when there is activity to the hard drive. And, of course, the power light should be constant. If the LAN lights are not active, make sure the LAN cable is good and plugged in securely. Also, move the switch on the back of the unit to its alternate position.
• Ping the unit. Make sure your computer has communication to the unit.Open the NAS Finder utility and look at the IP address it finds it at. Open up a command prompt and type "ping <ip of nas>" (without the quotes and using the ip of the NAS for < >). If you are unable to ping the unit, but have good status lights, make sure your computers IP scheme matches that of the NAS. Refer to the Quick Start Guide for more information.
• Reset the unit. On the back of the unit there is a reset button. Hold the button in for five seconds, or five beeps. This will reset the admin password and the IP address to its default IP. Ping the unit again and then try to access the user interface to configure the unit for your network.
• Make sure you have no firewall software running. Programs like Zone Alarm or Norton Internet Security can interfere with communication to the NAS. Either turn these programs off temporarily to access the unit, or refer to the programs documentation on how to configure the firewall to communicate with the NAS's IP address.
• Check your workgroup name. If you can not view the unit in your workgroup (under Network Places), make sure the workgroup name on the NAS matches your computer's workgroup. You can also do a Search in Windows by the NAS's IP address to find the unit. Also, try pressing CTRL + WINDOW KEY + F simultaneously. In the search box that appears, type the IP address of the NAS and press search. The NAS should appear and you can map a network drive to one of the shared folders.

• How to configure the NAS as an FTP server
• How to configure your computer for a Static IP Address
• Mapping a Network Drive
• User and group management explained (coming soon)
• Finding essential information about your network (coming soon)
• NFS Mapping explained (coming soon)

Documentation
Name	Date	View*	Download*	Download Size
User Guide	June 1, 2004	Flash Paper	PDF	1.03 MB
Quick Start Guide	March 29, 2004	Flash Paper	PDF	184 KB

Software
Name	Version	Date	Release Notes	Download	Size
Firmware	1.57	October 25, 2005	View	BIN	3.35 MB
NAS Finder Utility	1.0	June 1, 2004	--	EXE	224 KB

*Flash Paper requires Macromedia Flash Player


*PDF downloads require Adobe Reader