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Status Check & Contact

Rebate Newsletter

Currently we are experiencing a backlog in the rebate department, but are working through it.

The only way to check rebate status at this time is to call in to our rebate department at

1(800) 431-1176

Key in rebates through the menu to speak to a live repreesentative.

Hours of operation are 8:00am to 5:00pm M-F

Please Note:Inquiries received later than 6 months after the expiration date of the promotion will not be acknowledged. Check your rebate form for the valid dates of the promotion.

Important Change of Address for Mail-In Rebates

We started receiving all rebate mail at our physical location last year, this is our current Address:

TRITTON Technologies, Inc.
1370 Decision Street, Ste. C
Vista, CA 92081

Old Post Office Box information:

TRITTON Technologies, Inc.
PMB 441
23016 Lake Forest Drive, Suite A
Laguna Hills, CA 92653

Address of our prior building which was damaged by a broken water main in June 2007

TRITTON Technologies, Inc.
1281 Activity Drive
Vista, CA 92081

FAQ (click a question to view the answer)

• What is meant by "original UPC?"
This means you need to remove and send the universal product bar code from the packaging. Some packaging may have several different looking bar codes. The TRITTON bar code is marked with the product model. For example, if it is a TRI-XHD035, the UPC will have that printed on it.


• I'm concerned about cutting my packaging apart. Don't I need the packaging for warranty purposes?
For your convenience, we recommend that you register your new TRITTON product and for warranty purposes we will keep track of your product information for you. You can register your product by following this link. However, you should keep photocopies of all rebate submission materials, including the UPC bar code.
• Do I need to send the original receipt or a photocopy?
On most offers, TRITTON asks only for a photocopy. If you send your original, always make a copy for yourself. Many retailers print special rebate receipts from their registers that can be submitted in place of the original sales receipt.
• I lost my receipt. What can I do?
Most stores can reprint a receipt for you, especially if you paid with a credit card and know the date of purchase.
• My rebate is now expired. If I send it in late, will I still receive the rebate?
Rebates have specific terms that define the times during which they are valid. Unfortunately, if the postmark date has passed for your rebate, you will not be eligible for that rebate. Watch for future offers on TRITTON products, check the dates and apply promptly.
• Do I have to provide my e-mail address?
No. An e-mail address is not required but it does allow us to provide you with status updates regarding your submissions. TRITTON keeps e-mail addresses confidential and never shares any part of your contact information with third parties.
• How long does it take to receive my rebate check?
This can be anywhere from 8-12 weeks. The Rebate Center receives many rebates, and each is processed in the order they were received. If any information is missing, your rebate will be marked as Invalid and taken out of the queue, meaning it will then take longer for you to receive the rebate check. You must make sure that you fill out all of the required information properly in order to receive your check within the 8-12 week period. If it has been longer than 12 weeks, please contact us.
• The status shows as "Incomplete." What does this mean?
If your rebate is invalid due to missing information such as the original UPC, serial number or other proof of purchase, you will receive a non-compliance notification via email (if you provided an email address) that will explain the issue in detail and provide instructions on how the situation can be corrected. Once the issue has been resolved, your rebate will be sent back to the Rebate Center Processing Department. If you did not provide an email address, you may contact us.
• It has been over twelve weeks and I have not yet received my rebate. What should I do?
If your rebate status is "Incomplete," you need to provide us with the missing information before you receive your check. If the status is "Processing" and it has been over 12 weeks, you will need to contact us to resolve the issue. There are many factors in the delays of rebates, to include the large volume of rebates the center receives.
• I filled out the online contact form and have not heard anything back. What now?
It takes 24-48 hours to respond to all rebate requests submitted by email. Please check your SPAM filtering software to make sure the email did not get marked as SPAM. Web email services such as Hotmail or Yahoo have "Junk Folders" that move all unknown or potential SPAM email to a separate folder. All email from the rebate center is from "trittontechnologies.com"
• I submitted the rebate, but now I have moved. What should I do?
You must contact the Rebate Department and inform them of your new address. If the check has already been processed, TRITTON will not re-issue another check. It is your responsibility to inform us of your new contact information.

Tips (click a tip to view more detail)

• Read your rebate form thoroughly!
Each TRITTON rebate offer is unique, with different date ranges and postmark date requirements. The best way to make sure you get your rebate is to follow the directions carefully. If you have any questions, call us at the toll-free number listed on the rebate form or call the store where you purchased the product.
• Make copies of all of your paperwork!
This includes your receipt, rebate form, UPC barcode, mailing envelope, and any other items that are needed for validation of your rebate. If for some reason your submission gets lost in the mail, you will need this information to have your rebate reprocessed. It is also a good idea to have this information in front of you if you need to call the customer service phone number listed on your rebate form.
• Don't throw out the TRITTON box!
All rebates require you to send in the original UPC barcode from the product packaging. We will not honor your submission without the original barcodes. If you qualify for multiple rebates, write down the product name on the back of each UPC so you know which documentation belongs to each product.
• Don't procrastinate!
Many rebates require you to postmark your submission within a set number of days from your date of purchase. If you miss this deadline, you will not be able to receive your rebate.
• Make sure your name and address are clearly written on the rebate form!
If your handwriting is difficult to read, it will be difficult to enter your information correctly. To ensure fast, accurate processing of your rebate, be sure to print clearly. Remember also that PO boxes are not acceptable addresses for rebates, so be sure to include your street address and your PO box when you complete your offer form.