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Frequently Asked Questions Browse answers to the commonly asked questions |
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General Troubleshooting Tips Quick steps to resolve the common issues |
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Make sure that you have assigned the appliance/NAS to the same
workgroup name as the computers that will access the shares. You can
always search for the appliance/NAS (using either the unit name or IP
address) in the network neighborhood. After you’ve found the unit, map it to a shortcut on your desktop. This will make future access quicker. Web essentials
This is probably due to the windows user login name being different
than the user name in the appliance. This must match for WinME/98/SE as
they do not have a network username/password prompt.
Make sure to enable NFS under the advance NAS menu. Add a NFS mapping
rule under that. Enter the Remote UID -- usually 0 for the root user.
Enter the remote IP as your server IP with ' / 24 '. The /24 is the net
mask (same as 255.255.255.0). Then you can use the Linux mount command
to mount the unit on the server. The security rules are the same as
your mapping user in our unit.
You can add a maximum of 50 shared folders on the ASAP. You can have any amount of subfolders under these shares.
There is no hard coded limit for concurrent users. Your limit will be
performance. Again, this device is meant for small offices/workgroups
up to about 20 people depending on your performance requirements.
Set the workgroup name as the domain name. When creating users, do not
assign passwords. Currently we do not support domain login and
therefore cannot verify passwords in a domain.
Our IPSEC supports connections over public IPs only.
Make sure that your appliance is set to DHCP client under Basic
Settings. After the settings are saved, power down and UNPLUG your
cable modem and the appliance. Wait for 2 minutes. Plug in and turn on
the cable modem and wait for a link to be established. Turn on the
appliance. After the appliance starts, about 45 seconds, check to see
if you have a connection. If no, please contact technical support.
You must either have a static IP address from your internet service
provider, or have a DDNS account with those listed on the ASAP UI. For
more information on the DDNS setup, please refer to your User's Guide.
On the back of the unit you will find a white label. The serial number
is labeled as "S/N:" and is a 12 digit alpha-numeric string.
The ASAP is automatically configured to defrag the drive every ten days. Currently this cannot be changed by the user.
The ASAP has been tested at an average of 1.5MBps. While the ASAP is
rated for a 10/100Mb LAN, the ASAP does not have the computing power of
a computer to transfer at higher speeds. This is typical for SOHO NAS
units. Enterprise level NAS units typically average at about 2.5MBps.
Though you can use the NAS as your primary backup, this is not
recommended. The only "secure" backup is on media, such as tape discs. Backing up to a media such as tape drives, recordable cd/dvd discs, zip drives, etc are the only sure way to ensure you have a solid backup. This is because the electronic components in the NAS are much like a computer and are subjective to the same problems as computers. TRITTON will not be responsible for any lost data on the TRITTON.
The reset button on the back of the unit is used to reset the user
interface password back to "admin" and the internal IP address to its default, "172.16.1.1." The reset button will not effect the rest of the settings.
There are no limitations to the amount of simultaneous sessions.
However, we do recommend about 10-15 users at once before the
performance of the unit will be noticeable slower. Our unit is also a
PPTP server.
There are no limitations to the amount of simultaneous sessions.
However, we do recommend about 10-15 users at once before the
performance of the unit will be noticeable slower.
The warranty on the unit is one year from purchase date. You must
register with TRITTON to receive warranty repair. For more warranty
information, please see our customer service section.
No. The ASAP is software independent and does not require any special
software. The ASAP uses standard TCP/IP protocols to communicate.
It is important to keep your firmware updated to solve many of the
issues you may be having. We will release bug fixes, new features,
improvements, and some times critical flaws. Also, the first step the
technical support personnel will have you do is make sure you have the
latest firmware.
Yes. Currently, there is a limitation of 2GB transfer with the ASAP
product lines. This may make some backup programs inoperable with the
unit. TRITTON is aware of the problem and is working on a resolution.
The ASAP Web Server firmware is not available for download because it
could possibly damage the ASA1000 series if someone attempted to
install it on the wrong model. You must contact TRITTON and request the
web server firmware, which will be emailed to you.
The ASAP Web Server is not running Apache or a known web server software
package. The Web Server is running its own applet for the web server
functionality. This is why we recommend the web server to be used on a
personal or small application level.
The web server functionality is purely meant for a personal use. It can
not run scripts internally as you can not install and configure PHP on
it.
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TRITTON Technologies, Inc. |