| Important: The User Guide states the incorrect default IP Address if no DHCP server is found on the network. The correct default IP Address is 169.254.0.1. | |||
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Knowledgebase Browse the knowledgebase for detailed solutions |
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Frequently Asked Questions Browse answers to the commonly asked questions |
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General Troubleshooting Tips Quick steps to resolve the common issues |
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Downloads View our library of downloads |
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How-to Videos Watch interactive How-To Videos |
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Trouble Tickets Submit or view an existing trouble ticket |
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Make sure that you have assigned the Simple NAS to the same
workgroup name as the computers that will access the shares. You can
always search for the Simple NAS (using either the unit name or IP
address) in the network neighborhood. After you’ve found the unit, map it to a shortcut on your desktop. This will make future access quicker. Web essentials
The Simple NAS supports up to 64 concurrent users through Windows/Mac file sharing, and five simultaneous FTP users.
You can a total of 32 shared folders to the Simple NAS. You can have any number of subfolders in these shares as there is no limitation.
You can add a maximum of 32 users to the Simple NAS FTP list. However, only five users can connect to the FTP portion of the Simple NAS at a time.
In most situations you can set the workgroup name on the Simple NAS the same as the domain name. However, the Simple NAS does not readily support domains.
To FTP into your Simple NAS from outside of your network, you must know the external IP address of your network. You must also have a
router that has a Virtual Server (or Port Forwarding) setting to route the FTP port to
the IP address and port 21 of the Simple NAS.
On the bottom of the foot/stand you will find the serial number. It begins with the letters HD and is followed by 10 digits.
No. The NAS is software independent and does not require any special
software. The NAS uses standard TCP/IP protocols to communicate using SMB/CIFS.
With the latest firmware, the NAS has been tested at an average write speed of 5MBps (40Mbps), and an average read speed of 4MBps (32Mbps). While the Simple NAS is
rated for a 10/100Mb LAN, the NAS does not have the computing power of
a computer to transfer at higher speeds. This is typical for SOHO NAS
units. Enterprise level NAS units typically perform better because of their increased hardware specifications. The average transfer rate a Windows XP computer will see on a network is about 9MBps (72Mbps). We will continue to push the transfer limits of the NAS through firmware updates.
Yes. However, we recommend having at least more than one media type for important backups.
The reset button on the back of the unit is used to reset the user
interface password back to "admin" and the internal IP address to its default of acting as a DHCP Client. The reset button will not effect the rest of the settings.
The Simple NAS (TRI-NSS001) is warranted against manufacture defects for 2 years. Hard drives that ship with a simple NAS are only warranted for one but the NAS itself is warranted for two years. You must register with TRITTON to receive warranty repair. For more warranty information, please see our customer service section.
No. The Simple NAS does not come with any built in Defragmenter utilities. However, it does come with a built in Scandisk utility to check and fix any errors on the Simple NAS.
It is important to keep your firmware updated to solve many of the
issues you may be having. We will release bug fixes, new features,
improvements, and some times critical flaws. Also, the first step the
technical support personnel will have you do is make sure you have the
latest firmware.
Yes. The Simple NAS uses a FAT32 partition which has a 4GB file size limitation. Backup programs such as Genie Soft Backup Manager will give you the
option to split the file sizes in 2GB increments in order to work around such limitations. This is limitation of FAT32, not the Simple NAS.
The jumper settings my differ from manufacturers. We recommend leaving the default settings the hard drive came as, or trying the Master or Cable Select settings. Maxtor hard drives tend to like the Master setting, while Western Digital hard drives tend to like their default Cable Select setting. Try the jumper setting that works best for your drive.
The NAS only supports FAT32. The NAS will not support NTFS in the future due to its compatibility concerns with the other operating systems.
No. The NAS cannot reliably pickup the root folder structure of the NAS if there is already data on it. This is because the hard drive may have been formatted with a boot sector or the drive is using compression. However, you can take the hard drive out of the NAS and put it in a USB enclosure or computer as a secondary hard drive and be able to read from it. All writing must be done within the root level folders, however.
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TRITTON Technologies, Inc. |