Important: The User Guide states the incorrect default IP Address if no DHCP server is found on the network. The correct default IP Address is 169.254.0.1.
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Hard drive capacity reports less than what drive label is....

"General Error" when formatting a new hard drive....

Page Cannot Be Displayed Error when opening a file using FTP....

Windows 2000 users may experience issues with the Simple NAS....

NAS is Unable to Wake Up After 15 Minutes of Idle Time....

Front LED Does Not Remain Solid Green....

Norton 2003 and Simple NAS Issues....

Cannot Access NAS User Interface....

Mac OS X Tiger Unable to Connect to the Simple NAS....

Creation Date & Time Modified When Copying Files to the NAS....

  • Why can I not see the Simple NAS in Network Neighborhood?
  • Make sure that you have assigned the Simple NAS to the same workgroup name as the computers that will access the shares. You can always search for the Simple NAS (using either the unit name or IP address) in the network neighborhood. After you’ve found the unit, map it to a shortcut on your desktop. This will make future access quicker.
  • How many users can access the Simple NAS at once?
  • The Simple NAS supports up to 64 concurrent users through Windows/Mac file sharing, and five simultaneous FTP users.
  • How many shares can I add to the Simple NAS?
  • You can a total of 32 shared folders to the Simple NAS. You can have any number of subfolders in these shares as there is no limitation.
  • How many users can I add to the Simple NAS FTP list?
  • You can add a maximum of 32 users to the Simple NAS FTP list. However, only five users can connect to the FTP portion of the Simple NAS at a time.
  • How do I access the NAS on a domain?
  • In most situations you can set the workgroup name on the Simple NAS the same as the domain name. However, the Simple NAS does not readily support domains.
  • How do I FTP to the Simple NAS from outside of my network?
  • To FTP into your Simple NAS from outside of your network, you must know the external IP address of your network. You must also have a router that has a Virtual Server (or Port Forwarding) setting to route the FTP port to the IP address and port 21 of the Simple NAS.
  • Where do I find the serial number to my Simple NAS?
  • On the bottom of the foot/stand you will find the serial number. It begins with the letters HD and is followed by 10 digits.
  • Does the Simple NAS require any third party software to be loaded on the clients?
  • No. The NAS is software independent and does not require any special software. The NAS uses standard TCP/IP protocols to communicate using SMB/CIFS.
  • What is the tested speed of the Simple NAS?
  • With the latest firmware, the NAS has been tested at an average write speed of 5MBps (40Mbps), and an average read speed of 4MBps (32Mbps). While the Simple NAS is rated for a 10/100Mb LAN, the NAS does not have the computing power of a computer to transfer at higher speeds. This is typical for SOHO NAS units. Enterprise level NAS units typically perform better because of their increased hardware specifications. The average transfer rate a Windows XP computer will see on a network is about 9MBps (72Mbps). We will continue to push the transfer limits of the NAS through firmware updates.
  • Can I use my Simple NAS as my primary backup?
  • Yes. However, we recommend having at least more than one media type for important backups.
  • Will pressing the reset button the back of the unit cause data loss?
  • The reset button on the back of the unit is used to reset the user interface password back to "admin" and the internal IP address to its default of acting as a DHCP Client. The reset button will not effect the rest of the settings.
  • How long is the warranty on my Simple NAS?
  • The Simple NAS (TRI-NSS001) is warranted against manufacture defects for 2 years. Hard drives that ship with a simple NAS are only warranted for one but the NAS itself is warranted for two years. You must register with TRITTON to receive warranty repair. For more warranty information, please see our customer service section.
  • Does the Simple NAS come with any defrag utilities?
  • No. The Simple NAS does not come with any built in Defragmenter utilities. However, it does come with a built in Scandisk utility to check and fix any errors on the Simple NAS.
  • Why should I update my firmware to the newest release?
  • It is important to keep your firmware updated to solve many of the issues you may be having. We will release bug fixes, new features, improvements, and some times critical flaws. Also, the first step the technical support personnel will have you do is make sure you have the latest firmware.
  • Are there any file size limitations?
  • Yes. The Simple NAS uses a FAT32 partition which has a 4GB file size limitation. Backup programs such as Genie Soft Backup Manager will give you the option to split the file sizes in 2GB increments in order to work around such limitations. This is limitation of FAT32, not the Simple NAS.
  • What should the jumper settings on the hard drive be if I installed my own?
  • The jumper settings my differ from manufacturers. We recommend leaving the default settings the hard drive came as, or trying the Master or Cable Select settings. Maxtor hard drives tend to like the Master setting, while Western Digital hard drives tend to like their default Cable Select setting. Try the jumper setting that works best for your drive.
  • What file system(s) does the NAS support?
  • The NAS only supports FAT32. The NAS will not support NTFS in the future due to its compatibility concerns with the other operating systems.
  • Can I install my own hard drive in the NAS and expect the data to still be there?
  • No. The NAS cannot reliably pickup the root folder structure of the NAS if there is already data on it. This is because the hard drive may have been formatted with a boot sector or the drive is using compression. However, you can take the hard drive out of the NAS and put it in a USB enclosure or computer as a secondary hard drive and be able to read from it. All writing must be done within the root level folders, however.

  • Check your light status first. You should have a green light on the LAN port, a solid green light on the front LED, and the green light should only blink when there is activity to the hard drive. If you receive a solid red light that stays on longer than five minutes, please contact our Support. If the LAN lights are not active, make sure the LAN cable is good and plugged in securely.
  • Ping the unit. Make sure your computer has communication to the unit. Open up a command prompt and type "ping storage " (without the quotes). If you are unable to ping the unit, but have good status lights, make sure your computers IP scheme matches that of the Simple NAS. Refer to the User Guide for more information.
  • Reset the unit. Turn the unit off and unplug it for about 30 seconds. Plug it back in and hold the power button in for about 10-15 seconds. During this time you will see the front LED blink red. When the unit is done resetting, it will show a steady green. Release the button and the unit is reset.
  • Make sure you have no firewall software running. Programs like Windows XP Service Pack 2, Zone Alarm or Norton Internet Security can interfere with communication to the Simple NAS. Either turn these programs off temporarily to access the unit, or refer to the programs documentation on how to configure the firewall to communicate with the Simple NAS's IP address.
  • Check your workgroup name. If you can not view the unit in your workgroup (under Network Places), make sure the workgroup name on the Simple NAS matches your computer's workgroup. You can also do a Search in Windows by the NAS's IP address to find the unit. Also, try pressing CTRL + WINDOW KEY + F simultaneously. In the search box that appears, type the IP address of the NAS or 'storage' and press search. The NAS should appear and you can map a network drive to one of the shared folders.

  • How to configure the Simple NAS as an FTP server
  • How to configure your computer for a Static IP Address
  • Mapping a Network Drive
  • FTP User and group management explained (coming soon)
  • Finding essential information about your network (coming soon)

Documentation
Name Date View* Download* Download Size
User Guide Shipping/Original Flash Paper PDF 5.70 MB
Quick Start Guide Shipping/Original Flash Paper PDF 184 KB

Software
Name Version Date Release Notes Download Size
Firmware 7-1005 November 1, 2006 View BIN 346
Firmware 6-1013 October 25, 2005 View BIN 342 KB
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